Privacy Policy

1. Introduction

At Harrlie Plumbing and Heating, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website www.harrlieplumbing.co.uk, contact us, or use our services.

2. Information We Collect

We may collect and process the following types of personal data:

Contact Information: Name, phone number, and service enquiry details submitted via our contact form.
Usage Data: IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools).
Communication Records: Emails, messages, and phone call details related to service enquiries or support.

3. How We Use Your Information

We use your data to:

Respond to enquiries and provide plumbing and heating services.
Improve website functionality and user experience.
Send service updates or appointment confirmations.
Comply with legal obligations and resolve disputes.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Consent: When you submit a contact form or opt-in to communications.
Contractual Obligation: To provide services you've requested.
Legitimate Interest: To improve our services and website performance.

5. Data Sharing

We do not sell or rent your personal data. We may share it with:

Trusted service providers who assist in operating our website or delivering services.
Legal authorities if required by law or to protect our rights.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Your Rights

You have the right to:

Access, correct, or delete your personal data.
Withdraw consent at any time.
Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

9. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

11. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact:

Harrlie Plumbing and Heating Phone: +447715459385 Email: harrlieplumbingandheating@gmail.com Website: www.harrlieplumbing.co.uk